DebtFreeDiva office is closed until 13th January 2025. Please reach out and we will come back to you when we are back on deck.

Public Disclosure for DebtFreeDiva Limited

What you need to know & important information about my business

Financial Advice Provider - License details

DebtFreeDiva Limited (FSP1006988) holds a full license issued by the Financial Market Authority to provide financial advice. 

Tracy Hemingway is an adviser that provides advice on behalf of DebtFreeDiva Limited.

Contact details for both myself and the business are as follows: 

Full Name: Tracy Hemingway 

FSPR Number: 1001788

Address: 318 Grey street, Hamilton East, Hamilton Phone: 0210758782

Email: tracy@debtfreediva.co.nz Website: www.debtfreediva.co.nz

Nature and Scope of Financial Advice Services

  • Home Loans – first mortgage, second mortgage, refinance, bridging finance, top-ups, preapprovals, mortgage reviews

  • Investment loans – for residential and commercial investment properties

  • Personal loans – cars, trucks, debt consolidation, unsecured loans

  • Asset Loans – vehicles, trucks, plant & equipment

  • Business Loans – cashflow & commercial property loans

  • KiwiSaver advice - KiwiSaver reviews, application to change providers, advice around risk profile

  • Budget advice - creating custom budgets, helping with financial goals.

Product providers we may recommend 

We provide financial advice services about loan products only from the following providers (also known as lenders):

  • ANZ, ASB, BNZ, Westpac, Kiwibank, ASAP Finance, Avanti, Basecorp, Cooperative Bank, CMFL, Bank of China, Cressida Capital, DBR, First Mortgage Trust, Funding Partners, Heartland Bank, Liberty, NZCU, Pepper Money, Plus Finance, Prospa, Resimac, SBS, TSB, AIA Go Home Loans, Unity, or a private lender should circumstances dictate.

  • Generate, Booster, Milford Asset Management, NZ Funds

Commissions and Fees - Mortgages and KiwiSaver

Commissions and Fees

I generally provide financial advice without charging you fees. This is possible because most mainstream banks, KiwiSaver providers, and some non-bank lenders pay me commissions when your loan settles or I’m looking after your Kiwisaver.

Basic types of commissions I might receive from lenders

  • Upfront commission: 0.40% - 0.85% of the loan amount paid when your loan is drawn down

  • Ongoing (trail) commission: 0.10% - 0.20% of your outstanding loan balance, or up to 0.50% of your Kiwisaver balance

When Fees May Apply

In some circumstances, I'll need to charge a fee for my services. I'll always discuss this with you upfront and confirm in writing before proceeding with chargeable services. This might happen when:

  • I obtain finance approval for you but you decide not to go ahead with the lending. Depending on how much time I have spent obtaining the approval, your fee can be up to $2500+GST.

  • You engage me to obtain finance and then go to another broker or direct to a lender.  Depending on how much time I have spent on your finance application, your fee can be up to $2500+GST.

  • Arranging finance with lenders who don't pay commissions.

  • Completing restructures of current lending where no commission is paid.

  • Processing small top-ups (less than $100,000 of new lending).

  • You return for advice and further time with me after our initial consultation (which is free of charge) that doesn’t result in any lending. This will be charged at $250+GST/hour

  • Your finance is declined or significant extra work is required on my part because you failed to disclose critical information.

Commission Clawback Policy

If your mortgage is repaid within 36 months of settlement, I must repay some of my upfront commission back to the lender. In this case, I may ask you to reimburse me up to a maximum of $3,750+GST to cover the service already provided. I'll calculate the amount based on the number of hours I have worked on your finance, at $250 an hour plus GST.

No clawback fee applies if:

  • I was given the opportunity but couldn't arrange refinancing

  • You paid an upfront fee when the lending was originally arranged

Payment of clawback and associated fees

·      Payment for clawback fees is due within 7 days of invoicing.

OTHER COSTS (SUCH AS LEGAL FEES, VALUATION FEES)

Where other costs such as legal, valuation, and accountant fees are incurred in the process of providing our advice and services to you, you will be liable for these costs.

Conflicts of interest and Incentives

DebtFreeDiva Limited and our financial advisers receive commissions from the providers on whose products we give financial advice (banks, lenders and KiwiSaver providers).

If you decide to take out a mortgage, or to take our KiwiSaver advice, the provider will pay a commission to DebtFreeDiva Limited and to your financial adviser. The amount of commission is based on the amount of the mortgage, or the KiwiSaver balance. 

We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also. From time to time, we may receive a small gift from a product provider (e.g., taken out for lunch, movie tickets, or a bottle of wine).

From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training.

Other examples include discounts on our CRM, subsidised training for advisers or other non-monetary benefits.

All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive.

DebtFreeDiva Limited monitors these registers and provides additional training where necessary. DebtFreeDiva Limited performs an annual review of our compliance programme.

Complaints process

If you have a complaint about the financial advice or service, we have given you please:

• Tell me about it.

• You can email us using the heading: “Complaint + Your Name” to

complaits@debtfreediva.co.nz

• Please set out the nature of your complaint, and the resolution you are seeking.

• We will acknowledge receipt of this within 2 working days.

• Your complaint will be recorded in our Complaints Register.

• We’ll then work with you to resolve things.

• We may want to meet with you to better understand your issues.

• We’ll aim to provide an answer to you within 10 working days of receiving your complaint.

If we cannot agree on a resolution, you can refer your complaint to our external Dispute Resolution Service. This service is independent and will cost you nothing. They will assist us to resolve things with you. The details of this service are:

Financial Services Complaints Limited,

0800 347 257,

complaints@fscl.org.nz.

Duties Information

DebtFreeDiva Limited, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. 
We are required to: 

  • give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests

  • exercise care, diligence, and skill in providing you with advice

  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice) 

  • meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice). 


    This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

Contact Details:

49 Cairns Crescent, Rototuna, Hamilton 

0210758782

tracy@debtfreediva.co.nz

www.debtfreediva.co.nz

 

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